RETURNS AND EXCHANGES

Once the product has been returned for an exchange/refund, it pwill be viewed by our Quality Check Analysts to check for its quality and condition. In order for a return to be successful, we should receive an approved report from our Quality Check Analysts.

PROCEDURE FOR EXCHANGE/REFUND

• Drop us a mail at info@soiombre.com with the details of the product you want to exchange along with the picture of the manufacturing defect. We will revert within 48 hours on this
• Any product that needs to be exchanged/refunded must be shipped back to us in a proper packaging within 7 days from the date of delivery.
• Our team will initiate refund or exchange within 48 hours after a thorough check of the product.
• All exchanges will only be valid once per order only.
• In case of refund, we will issue your refund to your original payment account within 7 business days after your return items arrive.

RETURN NON-ELIGIBILITY

• Custom-made products, items that have been altered in any way
• Products bought during a sale or offer period
• Silver articles/coins are not eligible for return or exchange.
• Any item that shows signs of wear or has been altered, resized (by a jeweller other than Soi Ombré) or damaged cannot be accepted.

Please contact Team Soi Ombré for further assistance- we are here to help!